How OLD CAR Elevates Customers to Clients

Here is how OLD CAR protects clients throughout a real estate relationship.

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Today I’ll be discussing OLD CAR, but I’m not referring to a vehicle that’s seen too many miles. I’m talking about an acronym that describes, in a real estate relationship, the distinction between the customer level and the client level.

When a customer decides to engage with the services of a real estate agent, they’re elevating their status to that of a client. A client-agent relationship is mutually exclusive; each person is committed to working together.

These are the aspects of agent representation that protect clients throughout a real estate relationship.

This is where OLD CAR comes in, as a client enjoys the benefits of:
  • Obedience
  • Loyalty
  • Disclosure
  • Confidentiality
  • Accountability
  • Reasonable care

These are the aspects of agent representation that protect clients throughout a real estate relationship. However, during a situation where the agent is representing both the buyer and the seller, OLD is removed and the agent focuses on confidentiality, accountability, and reasonable care.

If you have any other questions or would like some more information, feel free to reach out to me. I look forward to hearing from you.